At Govinda’s Miraroad, we are committed to delivering your orders promptly and ensuring the highest quality in every meal. Please review our shipping and delivery policies below.

1. Delivery Areas

• Local Delivery: We currently offer delivery services within a limited radius from our restaurant at Govinda’s Miraroad. Availability of delivery services may vary depending on your location.
• Third-Party Platforms: Delivery to locations outside our direct service area may be facilitated through third-party delivery services such as Swiggy, Zomato, or Uber Eats. Delivery policies and charges on these platforms may differ and are subject to their respective terms.

2. Delivery Times

• Standard Delivery Time: We aim to deliver your order within 45-60 minutes, depending on the time of day, order size, and your location.
• Peak Hours: During peak hours, weekends, or holidays, delivery times may be longer due to high demand. We appreciate your understanding and patience during these times.
• Pre-Orders: Pre-orders can be placed for special occasions or scheduled deliveries. Please contact the restaurant in advance to arrange pre-order deliveries.

3. Delivery Charges

• Local Delivery: A nominal delivery fee may be applicable depending on the distance of your location from the restaurant. The exact fee will be calculated during the checkout process.
• Third-Party Delivery Fees: If ordering through a third-party platform, delivery charges may vary and will be determined by the platform you are using.

4. Order Tracking

• For direct deliveries, you can track the status of your order by contacting us via phone. For orders placed through third-party platforms, tracking will be available through the respective app or website.

5. Order Accuracy

• We ensure that all orders are prepared and packaged carefully. However, in case of any discrepancies in your delivery (such as missing or incorrect items), please notify us within 30 minutes of receiving your order. We will arrange for the necessary corrections as soon as possible.

6. Undeliverable Locations

• Delivery may not be available to certain locations due to accessibility or safety concerns. In such cases, we will inform you at the time of order placement and suggest alternatives such as takeaway or pickup.

7. Delivery Responsibility

• Once your order has been delivered to the provided address, the responsibility for the order transfers to the customer. We recommend checking your order upon delivery to ensure its accuracy and quality.
• We are not responsible for any delays caused by circumstances beyond our control, such as extreme weather conditions, traffic delays, or third-party service failures.

8. Pickup Option

If delivery is unavailable or if you prefer, you may choose to pick up your order from the restaurant. Please provide a valid ID or the order confirmation details when picking up your order.

9. Packaging

All food items are packaged securely to maintain freshness and prevent spillage. In the unlikely event of packaging issues or damage during delivery, please contact us immediately so we can rectify the situation.

10. Contact Us

For any queries or issues related to shipping or delivery, feel free to contact us:

Govinda’s Miraroad
Phone: [Insert Phone Number]
Email: [Insert Email Address]
Address: [Insert Restaurant Address]

We strive to provide a seamless and enjoyable delivery experience, ensuring your food reaches you fresh and on time. Thank you for choosing Govinda’s Miraroad!